Comment on page

How to Add Users to Customer Organization

Managed service providers (MSPs) can onboard multiple customers to manage their backups for them. These customers can have users that can be added to Zmanda Sentinel. There are two types of customer users, and they are:-
  • Administrator - Administrators can manage backups, users, and other configurations on Zmanda Sentinel. However, they cannot make any billing or subscription-related changes.
  • End User - End User can view their first-level backups, restore required files, and view downloads and linked devices.
You can follow the detailed instructions below to add users to the customer organization.
Note: To add users to a specific customer organization, you must switch to their account from the left navigation panel.
Step 1: Once you switch to the customer account, click the Users option.
Step 2: Click the Add user button.
Step 3: Add the information of the new user. This includes their first name, last name, and email address.
Step 4: Click Next to proceed.
Step 5: Assign the product license to the newly added user and click Next to proceed.
Step 6: In the next screen, assign the role to the user. It can be Administrator or End User.
Step 7: Click Next to assign a new user group to the user. If you do not assign a new User Group, the user will continue to be a part of the All users group.
You can refer to our guide for more information on User Groups.
Step 8: Select the user group for the user and click Next.
Step 9: You can view all the details about the newly added user. Click Finish to complete the process.
Step 10: Click Close to exit the screen
You can add as many users as you want using the aforementioned instructions.