LogoLogo
EBR DocsHelp
Zmanda Classic
Zmanda Classic
  • Welcome to Zmanda Documentation
    • Zmanda Video Walkthrough
    • Zmanda 5.1 Release Notes
      • Zmanda 5.1.1 Release Notes
      • Zmanda 5.1.2 Release Notes
      • Zmanda 5.1.3 Release Notes
      • Zmanda 5.1.4 Release Notes
      • Zmanda 5.1.5 release notes
    • Zmanda 5.0 Release Notes
      • Zmanda Patch 5.0.0.7 Release Notes
      • Zmanda Patch 5.0.1.0 Release Notes
    • Zmanda 4.3 Release Notes
    • Zmanda 4.2 Release Notes
    • Zmanda 4.1 Release Notes
  • Getting Started With Zmanda
    • Terms, Concepts, and Best Practices
    • Cloud-Based Trial Environment
  • Installation & Configuration
    • Step 1: Install Zmanda Server
      • Dependencies & System Requirements
      • Zmanda Backup Appliance Installation
      • Oracle Cloud Marketplace Installation
      • AWS Marketplace Installation
      • Azure Marketplace Installation
      • Linux Binary Installation
      • Client-side Deduplication Documentation
      • Add Backup Servers in the ZMC
    • Step 2: Add Storage
      • Zmanda Cloud Storage
      • Simple Disk
      • NAS & SAN
      • Tape
      • Cloud Storage
    • Step 3: Add Sources
      • Prerequisite: Initialize a Backup Set
      • Windows
        • Installation
          • ZWC Silent Installation Guide
        • Configuration
      • Linux
        • Installation
        • Configuration
      • VMware and Hyper-V
      • File Shares
      • Databases and Applications
        • Oracle DB's - Linux
        • Oracle DB's - Windows
        • PostgreSQL Server - Linux
        • Microsoft SQL Server
        • Microsoft Exchange
        • Microsoft SharePoint
      • Mac OS
    • Step 4: Run a Backup
    • Step 5: Run a Restore
      • VMs Restore Process
      • PostgreSQL Restore Process
    • Step X: Intelligent Scheduling
    • Troubleshooting
  • Information
    • Backup Overview
      • Storage
      • Backup Sets
      • Sources
        • Large and complex data sources
      • Schedule Plan
    • Restore Overview
    • Disaster Recovery
      • Disaster Recovery with Zmanda: A Comprehensive Guide
    • Reports
    • Data Integrity
    • Custom Reports
    • Audit
    • License Info
    • Comprehensive Guide to Downloading Zmanda EBR 5.1 License
  • CUSTOMIZATION
    • How to Customize Your Zmanda Deployment
      • Vaulting
      • User Management
        • Single Sign-On Integration
        • LDAP Integration in Zmanda
        • Custom Roles and Policies
      • Enabling Email Notifications
      • Bulk Deployment of Zmanda Linux Clients
      • Bulk Deployment of Zmanda Windows Clients
      • Bulk Automation Guide
      • Immutable Backups
      • Global Exclusion Policy for Linux and Windows Clients
      • Client Triggered Oracle Backups
      • Archive to AWS Glacier Tiers
      • Comprehensive Guide to Setting Up Zmanda in AWS
      • Comprehensive Guide to Setting Up Zmanda in Azure
  • Product Lifecycle
    • Explore product lifecycle
Powered by GitBook
LogoLogo

Quick Links

  • Amanda Community Wiki
  • Amanda Community Downloads
  • Share Feedback

About

  • About Us
  • Customer Testimonials

Terms

  • Terms of Use
  • Privacy Policy

Contact Info

  • Denver, CO, USA
  • 888-496-2632 (US)
  • 408-732-3208 (INT)

2025 © Zmanda, A BETSOL Company

On this page
  • General Troubleshooting Tools
  • Server Logs
  • Client Logs
  • Server Services
  • Client Services
  • Other Helpful Tools

Was this helpful?

Export as PDF
  1. Installation & Configuration

Troubleshooting

This guide is designed to help you begin to troubleshoot any issues you may run into when using Zmanda Classic. We will break down the issues into groups based on where they occur in your workflows.

Disclaimer: Some of these commands must be run as administrative/root users. Please be careful when making any changes or restarting services. If you have any doubts, please email [email protected] and we will be able to help you perform the correct actions.

General Troubleshooting Tools

Server Logs

Item/Action
Path or Command
Comments

Server Logs Location

/var/log/amanda

Server Configurations Location

/etc/amanda and /etc/zmanda

How to collect server logs and configurations

Run as root: /opt/zmanda/amanda/bin/zm-support

Outputs a .tar.gz file that you can send to our support team

How to send server logs to Zmanda Support

Email: [email protected]

Client Logs

Item/Action
Path or Command
Comments

Collect Windows Client Logs

Run the ZWC Support utility

Collect Linux Client Logs

/usr/sbin/zm-support-client

Send logs to Zmanda Support

Email: [email protected]

Server Services

Item/Action
Path or Command
Comments

Check Zmanda Management Console (ZMC) Services

setup-zmc

Same command to check if the vault is unsealed

Check Zmanda Backup Server Services

setup-aee

Restart ZMC Services

systemctl restart run-zmanda-zmc.service

Restart Backup Server Services

systemctl restart run-zmanda-backup-server.service

Unseal the Vault

setup-zmc unseal

Client Services

Item/Action
Path or Command
Comments

Restart Windows Client Services

Type "Services" in the windows search bar and find the Zmanda Windows Client Backup Controller and ZWC-Database services. Right click and click restart.

Other Helpful Tools

Item/Action
Path or Command
Comments

Login as the amandabackup user

As root: su - amandabackup

Some tasks require you to be logged in as the amandabackup user. Do not change this user's password.

Check a backup job status in the command line

As amandabackup: amstatus <backup-set-name>

<backup-set-name> should match the name given in the UI and is case sensitive

PreviousStep X: Intelligent SchedulingNextBackup Overview

Last updated 1 year ago

Was this helpful?

Use this KB article to send logs via SFTP
See this KB Article
Use this KB article to send logs via SFTP
See Server Install Guide for expected output