How to download and install the Zmanda Windows Agent for Desktops, Servers, and Hyper-V instances

Supported Windows Workloads

Supported Desktop Clients

Supported Server Clients

Supported Hyper-V Clients

Microsoft Windows 11, 10, 8, 7

Microsoft Windows Server 2022, 2019, 2016, 2012, 2008

2022, 2019, 2016, 2012, 2008


This guide will walk you through the steps to download and install Zmanda Agents on Windows Desktops, Servers, and Hyper-V instances. The process will be the same for each of these systems. In the case of Hyper-V instances, you shall use the Windows Server binaries.

These steps assume that you will download files directly to the target system, whether that be a Windows Desktop or Server. Feel free to download the binaries to a USB stick, use CDN links, or use tools like RDP to transfer the binaries to your target system.

Step 1 - Downloading the Windows Agent

  1. Log in to with your credentials and navigate to the Download section in the left panel or click on the Downloads button in the top right.

  2. Navigate to the Enterprise Clients tab (shown below). You will see three options: Windows Server Client for AEE, Linux Client for AEE, and Windows Desktop Client for AEE. Select the desired Windows Server or Desktop version in the dropdown of the corresponding section.

  3. After selecting your desired Windows version, the corresponding client binaries will appear on the right as a zip file. Based on your processor architecture, you can click on the download icon next to the appropriate 32 or 64-bit option, and the file will be downloaded.

Step 2 - Installation

  1. As mentioned in the introduction, we assume that you downloaded the files directly to your target machine. If not, use your preferred method (RDP, CDN links, USB, etc.) to transfer the files to the target Desktop, Server, or Hyper-V host.

  2. Once the files are on the system, right-click on the zip file and select Extract All to unzip the contents.

  1. Open the unzipped folder and right-click on the setup application. Select Run as administrator to start the installation. When prompted by User Account Control to "confirm if you want to allow the setup app to make changes to your device," select Yes. The ZWC installation will begin, as shown in the below screenshot.

  1. Go through Betsol’s Terms of Service and Privacy Policy by clicking on the respective hyperlinks. Once you have read them, check the box and click Continue to proceed with the installation.

  1. You may change the directory of installation by clicking the Browse button, or you can Continue with the default path.

  1. To provide security and access control, a new user named amandabackup will be created on your Windows machine. Enter and confirm a password for the amandabackup account, and then click Continue.

  1. You will now need to enter the IP address of the Linux-Based system where you have installed the Zmanda Backup Server. If you have a cluster of backup servers, enter the IP address of each server using a comma-separated format. Click Continue.

  1. Once you are satisfied with your configurations, click Install.

  1. After the installation is complete, you will see the following screen. Click Finish to close the Zmanda Installer.

Step 3 - Post-Installation Checks

Ensure that the Volume Shadow Copy service is enabled on your Windows system, as Zmanda uses it to identify file changes. You can manually enable it in the Task Manager by following the steps below:

  1. Right-click on the black Task Bar at the bottom of your Windows system

  2. Select Task Manager

  3. Open the Services tab and click on Open Services located at the bottom of the Task Manager window

  4. Find and double-click on Volume Shadow Copy

  5. Set the Startup Type to Automatic and click Apply

  6. Right-click again on Volume Shadow Copy and click Start

  • Make sure that incoming traffic on ports 10080:10081 and outgoing traffic on ports 800:840 are open so that Zmanda can communicate with the Backup Server. A good resource on how to do this can be found here.

  • If you use a Windows firewall, please add ZWCService.exe to the "Exceptions List" during the ZWC installation. See this resource on how to do this.


Congratulations! You have successfully made another step towards protecting your data by installing the Zmanda Agent on a Windows system and linking the Agent to your Backup Server. You can now log in to the Zmanda Management Console and add your system as a source.

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