Step 1: Adding a User

How to add backup users in Zmanda Pro.

To ensure maximum security and optimal performance, you should create a unique user for each device you onboard. We provide bulk automation scripts that allow you to automatically create users, install agents, register devices, and configure backup jobs for thousands of devices at once with just minutes of administrative work. For more information, see the hyperlinked article above, or contact us at [email protected]

Backup user profiles play a crucial role in encryption and key management, serving as a security boundary. It is impossible to decrypt backups without the corresponding user credentials.

User profiles include other configurations such as client timezone and language settings, 2FA for end-users, and email reporting.

Adding a Single User

Click the Add User button on the Dashboard or within the Users tab.

A pop-up will appear. Fill in the necessary fields as prompted.

• Account Name - Optional field to help organize groups of related users

• Username - Required

• Password - The password used to encrypt the encryption keys for the backup data

• Email - An optional email address where job reports can be sent (if configured)

• Storage - Optional field that automatically provisions a storage vault for the user using a storage template

• Apply Policy - An optional policy that templatizes the configuration of backup jobs, scheduling, retention policies, etc.

• Allow administrator to reset password - Recommended to leave this enabled

• Require user to change password at next login - Recommended to disable this unless an end user requires access to run backup/restore jobs

If you deselect the Allow administrator to reset password box, the zero-trust security model will be enabled and you will be required to securely store (or remember) the user's password to restore backups. For more information, see this article.

After adding a new user, you will be redirected to the user's account page.

Adding Multiple Users

You may optionally add multiple users at a time by pasting in the account name, username, password, and email in CSV format:

RECOMMENDED: Users can also be added automatically and in bulk using our automation scripts.