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Troubleshooting

This guide is designed to help you begin to troubleshoot any issues you may run into when using Zmanda Classic. We will break down the issues into groups based on where they occur in your workflows.
Disclaimer: Some of these commands must be run as administrative/root users. Please be careful when making any changes or restarting services. If you have any doubts, please email [email protected] and we will be able to help you perform the correct actions.

General Troubleshooting Tools

Server Logs

Item/Action
Path or Command
Comments
Server Logs Location
/var/log/amanda
Server Configurations Location
/etc/amanda and /etc/zmanda
How to collect server logs and configurations
Run as root: /opt/zmanda/amanda/bin/zm-support
Outputs a .tar.gz file that you can send to our support team
How to send server logs to Zmanda Support

Client Logs

Item/Action
Path or Command
Comments
Collect Windows Client Logs
Run the ZWC Support utility
Collect Linux Client Logs
/usr/sbin/zm-support-client
Send logs to Zmanda Support

Server Services

Item/Action
Path or Command
Comments
Check Zmanda Management Console (ZMC) Services
setup-zmc
Same command to check if the vault is unsealed
Check Zmanda Backup Server Services
setup-aee
Restart ZMC Services
systemctl restart run-zmanda-zmc.service
Restart Backup Server Services
systemctl restart run-zmanda-backup-server.service
Unseal the Vault
setup-zmc unseal

Client Services

Item/Action
Path or Command
Comments
Restart Windows Client Services
Type "Services" in the windows search bar and find the Zmanda Windows Client Backup Controller and ZWC-Database services. Right click and click restart.

Other Helpful Tools

Item/Action
Path or Command
Comments
Login as the amandabackup user
As root: su - amandabackup
Some tasks require you to be logged in as the amandabackup user. Do not change this user's password.
Check a backup job status in the command line
As amandabackup: amstatus <backup-set-name>
<backup-set-name> should match the name given in the UI and is case sensitive