Troubleshooting

This guide is designed to help you begin to troubleshoot any issues you may run into when using Zmanda Classic. We will break down the issues into groups based on where they occur in your workflows.

Disclaimer: Some of these commands must be run as administrative/root users. Please be careful when making any changes or restarting services. If you have any doubts, please email [email protected] and we will be able to help you perform the correct actions.

General Troubleshooting Tools

Server Logs

Item/Action	Path or Command	Comments
Server Logs Location	/var/log/amanda
Server Configurations Location	/etc/amanda and /etc/zmanda
How to collect server logs and configurations	Run as root: /opt/zmanda/amanda/bin/zm-support	Outputs a .tar.gz file that you can send to our support team
How to send server logs to Zmanda Support	Email: [email protected]	Use this KB article to send logs via SFTP

Client Logs

Item/Action	Path or Command	Comments
Collect Windows Client Logs	Run the ZWC Support utility	See this KB Article
Collect Linux Client Logs	/usr/sbin/zm-support-client
Send logs to Zmanda Support	Email: [email protected]	Use this KB article to send logs via SFTP

Server Services

Item/Action	Path or Command	Comments
Check Zmanda Management Console (ZMC) Services	setup-zmc	Same command to check if the vault is unsealed
Check Zmanda Backup Server Services	setup-aee	See Server Install Guide for expected output
Restart ZMC Services	systemctl restart run-zmanda-zmc.service
Restart Backup Server Services	systemctl restart run-zmanda-backup-server.service
Unseal the Vault	setup-zmc unseal

Client Services

Item/Action	Path or Command	Comments
Restart Windows Client Services	Type "Services" in the windows search bar and find the Zmanda Windows Client Backup Controller and ZWC-Database services. Right click and click restart.

Other Helpful Tools

Item/Action	Path or Command	Comments
Login as the amandabackup user	As root: su - amandabackup	Some tasks require you to be logged in as the amandabackup user. Do not change this user's password.
Check a backup job status in the command line	As amandabackup: amstatus <backup-set-name>	<backup-set-name> should match the name given in the UI and is case sensitive